Request a Return or Cancellation | Herbetta
We Are Here to Help.
At Herbetta, we take great pride in our botanical sourcing, quality checks, and careful packaging. However, we understand that sometimes things don’t go as planned. Whether you need to cancel an order or report an issue with your herbal powders, please use the form below to get in touch with our support team.
⚠️ Important Policy Highlights:
- Cancellations: You can cancel your order within 12 hours of placing it, or before it has been dispatched (whichever is earlier). Once the order is shipped, it cannot be canceled.
- Hygiene & Safety: Due to the nature of our products (Herbal Powders & Cosmetics), we do not accept returns on opened or used products for hygiene reasons, unless the product is proven to be defective or expired.
- Damaged or Wrong Items: If you received a damaged package or the wrong botanical product, please report it to us within 48 hours of delivery.
How to Submit Your Request: Please fill out the form below. To help us resolve your issue quickly, strictly include the following details in the "Message" box:
- Order Number: (e.g., #HB1024)
- Request Type: (Write "Cancel", "Return", or "Exchange")
- Reason: (e.g., "Ordered by mistake", "Package damaged", "Wrong item received")